How do I care for my cake?
Temperature is very important to cakes! Each of our cakes has a serving temperature indicated, either Room Temperature or Chilled. When you pick-up your cake, a shopgirl will also attach a little tag with serving instructions. Room Temperature: Your pastry will taste best at room temperature. This will ensure that the buttercream or ganache is soft, and the cake is at its most flavorful. If you're serving your pastry the next day, please keep refrigerated overnight and allow a few hours before serving for it to come to room temperature. Chilled: Your pastry needs to be kept chilled. It cannot be out of the refrigerator for more than 45 minutes, so please plan any travelling accordingly. Please note that these pastries should be taken out of the refrigerator 10 minutes before serving, just to take the chill off!
Why do I have to order a cake a couple days in advance?
We have a very tight baking schedule, with each day carefully-planned in advance. Each pastry is made to order so it's super-fresh for you!
I need to cancel a cake order!
To cancel an order, you must call one of our shops & speak with a shopgirl. We can generally cancel orders up to 2 days before your pick-up date.
How long will my cake stay fresh?
If cared for properly, your cake will be at its best for at least 1 additional day after purchase. (We don't use preservatives, of course!) If you're going to a party on Tuesday but need to pick up a cake on Monday, that's fine! Just keep the cake in the refrigerator overnight, and bring to proper serving temperature the next day.
How do I care for my macarons?
Macarons taste their best at room temperature- the buttercream is soft, the ganache is creamy, and the meringues are nice & chewy! If you're serving your macarons today, just keep them at room temperature. Macarons will keep well for approximately 4 days after purchase, though they do need a little special care! Place your box of macarons in an airtight container (sealed plastic bag or tub), and keep them in the refrigerator. Take them out at least 2 hours before serving, open the plastic container, open the box, and allow the macarons to come to room temperature. They're a little high-maintenance but they're worth it!
How long will my cookies stay fresh?
Our shortbread & wafer cookies have a nice long shelf-life, thanks to plenty of butter & a heat-seal! If kept sealed, they will stay fresh up to 3 weeks after purchase.
Please send me some macarons!
We'd love to- but please note that macarons must be shipped Overnight. Once you add macarons to your basket, all of your purchases will be shipped Overnight. If you'd rather have your other items shipped Ground (& save $!), please make a separate purchase.
Please send me a cake!
We'd love to...but it's impossible. There's no way to ship cakes, or cupcakes, while maintaining our standards of freshness & prettiness. You'll just have to come see us, please!
Do you ship everyday?
We ship Monday through Friday, with an order cut-off of 2pm. If you place an order on Saturday & choose Next-Day shipping, you will not receive the package until Tuesday.
I'm getting married!
Congratulations! We love weddings! If you'd like to order pastries from us, please feel free to use our online-ordering system. If you feel your order is a bit more complicated, or you'd like to discuss tastings, custom wedding cake options, or favors, please write to email@example.com.
I'm allergic to nuts!
Most of our cakes do not contain nuts, though they are processed in the same bakery as nuts. The following products definitely do have nuts: all macarons, Carrot Cake, Walnut Shortbread, Peanut Butter Shortbread, Chocolate Chip Cookies, English Toffee, All-American Toffee, and Cracker Jack. Our Old-Fashioned Cupcakes are made with a little red candy-coated peanut on top, but that can be replaced with a sugar-flower. To double-check ingredients, please speak with a Miette shopgirl!
I'm allergic to wheat!
Our favorite gluten-free option is the Macaron! A proper pastry, totally wheat-free! We also recommend our Panna Cotta, as well as several of our candies. (Please note: all of our products are processed in the same facility as wheat!)
All of the Miette products contain dairy &/or eggs, but our shops carry many fantastic vegan candies. Ask a shopgirl for recommendations, or ask to check our ingredient lists.
I have more questions!
Please feel free to call our shops! Don't be discouraged if you get a voicemail message: we check it frequently & return calls promptly. You can also send all questions to firstname.lastname@example.org.